Here are a few of the frequently asked questions. If you have any other questions please send us an email at info@ecoooc.com.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories safely and fast. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. Shipping times vary from product-to-product; based on demand, shipping location and the shipping method you choose. For more information, please check our Shipping Policies.

Q. How long will it take to receive a tracking number?

A. When you order leaves our warehouse, you will immediately receive a shipping notification email containing the unique Tracking Number. Simply use it to track your order status here. Or contact us (info@ecoooc.com) with your order number or purchasing email for help.

Q. Can I cancel or change my order?

A. If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@ecoooc.com.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and your order value.

Q. Do I have to pay taxes?

A. Normally merchants have the right to charge tax from customers. But here at ECOOOC customers don't need to pay any tax during the whole process, from shopping to receiving.